These conditions are reserved for the Norwegian market and Norwegian consumers.

All prices are stated in Norwegian kroner and include VAT. Ordering is done using the contact form on the Sowin website or by sending an email. We will then send an invoice.

The item(s) will only be sent when our first agreed payment has been registered.

When an order has been completed, you will receive an e-mail with the agreed first percentage payment. When it is paid, the order is confirmed. When payment has been received, you will receive a receipt to your e-mail address.

We reserve the right to cancel your order or parts of it, if the product is sold out. If an item is sold out, you will be notified of this, possibly together with information about what we can offer instead.

Ordered goods are sent by carrier and shipping is not included in the price. If SoWin advances the shipping, the shipping costs will be invoiced after.

Delivery time depends on charterer and place of delivery, and is normally the same on arrival day it is sent.

The Right of Cancellation Act only applies to consumer purchases, and gives a free right of cancellation within 14 days after payment. If you regret the purchase, you pay the return shipping yourself. All returns must be sent in wrapped original packaging, with all accessories.

In the event of a warranty defect, complaint or need for repair, this is agreed before the product is sent in. SoWin provides guarantees in accordance with the Norwegian Purchase Act and the Consumer Purchase Act for private persons. Products with an extended warranty have this written on the product info.

The customer will pay for return, but Sowin Power can provide pick-up and transportation of bought power station. To return goods the customer must make contact with seller within 14 days after delivery. Take contact on email or phone.

To send a complaint about the product please send us an email.

The guarantee requires that the products are used and preserved in a responsible manner. Frost damage, water damage or other damage caused by the user is not covered by the warranty. Carefully read the accompanying user and safety instructions with the products.

The guarantee also disappears as soon as changes are made to any of the products and/or that they are opened. This also applies to settings on BMS without approval from SoWin.

External influences including unusual physical or electrical stress are not covered (power failure, inrush, lightning, flood, fire, accidental failure, etc.). Connected equipment that is not suitable with our products is also not covered. It is therefore important to ensure that all equipment is compatible.

NB! Electrical equipment intended to be part of a fixed electrical installation can only be installed by a registered installation company in accordance with the Electrical Regulations. If this is not followed, the guarantee will not apply.

After you have received the products, you should, as soon as you have the opportunity, check whether the delivery is in accordance with the dispatch confirmation. Check if the products have been damaged during transport, or if the products are otherwise faulty or missing.

If an error or deficiency is discovered, you must within a reasonable time after it became discovered, or should have discovered it, give the seller notice that you want to make a claim regarding the deficiency (complaint). If you do not advertise in time, the right to do so is lost.

We reserve the right for any typographical errors and price changes.

It is important for us to comply with the applicable laws and regulations when we process the personal information you provide to us. Here we inform you about how we collect, enter and process such data. The privacy policy below indicates which information is recorded about you when you visit our website, what we use it for, your rights and how you can contact us if there is anything you are wondering about.

The website is responsible for the collection, processing and use of your personal data information. You can at any time gain access to the information we have stored about you or exercise your right to block, change or delete the data. If you have questions for us regarding registered personal data or other matters within privacy, please contact us.

When do we collect personal data about you? When you interact with us in person, through correspondence, by telephone, by e-mail or via our website. We may collect personal data if it is considered to be of legitimate interest, and if this interest is not exceeded by your privacy interests. Before the data is collected, we perform an assessment to ensure us that a mutual interest has been established between you and us.

When you use our website, anonymised information is also sent about how you use the website for services such as Facebook, Google Analytics and similar. This data is collected via cookies and data pixels, and is used to show you relevant ads or content based on products you've looked at, added in the shopping cart or purchased, and to measure the effect of such advertisements. You can read more about our use of cookies on our website. We have a data processing agreement with the supplier of the software for our website which regulates the parties' rights and obligations according to the GDPR.

We collect and use personal data mainly to carry out direct sales, direct marketing and customer service. We may use your information for the following purposes:

• Send you information about the products and services that you have purchased from us, including order confirmation, invoice, reminders, updates and the like.
• Follow up on incoming requests (customer support, e-mail, or telephone calls), and "Contact me" form, any other web forms you have filled out on our website.
• Send you marketing communications that you have requested. This can include information about our products and services, events, activities and associated partners' product and service promotions. This communication is subscription-based and requires your consent to receive it.
• We store purchase and order history in accordance with the Accounting Act.
• In addition, the personal data will be used to secure any legal claims such as has arisen during the customer relationship.
• Furthermore, the personal data is processed to maintain a register of our customers.

We collect your name, address, phone number and email address. We can also collect feedback, comments and questions that we have received from you in service-related communication and activities, such as meetings, telephone calls, documents and email. From our website we may collect IP addresses and actions performed on the page.

We do not collect and do not process special categories of personal data, such as unique identifiers and sensitive personal data. Our partners have undertaken to handle personal data in accordance with GDPR, the EU's privacy legislation.

The information is stored for as long as is necessary to offer the services and manage the customer relationship, or to fulfill statutory duties, as well as to ensure coverage of any legal claims. The website only stores information in EU/EEA countries and in approved countries according to GDPR.

Information will not be passed on for purposes other than those stated herein. You can at any time demand access to which information is stored about you, and ask us to correct, delete or send you the information in a machine-readable format. You will also have an overview of your information on your profile on the websites.

You have the following rights to your personal data:

• Right to be informed that personal data is collected, which information that is collected and what this will be used for.
• Right to have personal data not used unless you have actively given consent to the use of your personal data.
• Right to request a copy of the personal data we hold about you.
• Right to ask us to correct the personal data if it is inaccurate or outdated.
• Right to request that the personal data is deleted when it is no longer necessary for us to store such data.
• Right to withdraw consent for us to process your personal data at any time.
• Right to request that we provide you with your personal data and if possible forward this information directly (in a transferable format) to another data controller when the processing is based on consent or contract.